Know Your Rights
Our Commitment
Communication Service for the Deaf and iBraille are committed to ensuring that every eligible Californian has an equal opportunity to benefit from the iCanConnect California program. We believe meaningful access depends not only on equipment, but also on accessible communication, individualized services, transparency, accountability, and respect. This page explains your rights, our responsibilities, and the safeguards that help protect you throughout your participation in the program.
Your Rights as an Applicant or Participant
As an applicant or participant, you have the right to equal access to the program; individualized assessments, equipment recommendations, and training; accessible communication; respectful and professional treatment; clear information about eligibility and services; and timely responses to reasonable questions.
Privacy and Confidentiality
The program collects personal information only as necessary to determine eligibility, provide individualized services, and satisfy applicable program requirements. Disability verification, financial eligibility documentation, assessment records, and contact information are handled using appropriate administrative, technical, and physical safeguards. Access is limited to authorized personnel and others with a legitimate program-related need.
Data Security
Reasonable administrative, technical, and physical safeguards are used to help protect information against unauthorized access, disclosure, alteration, or destruction. While no electronic system can guarantee absolute security, protecting participant information remains a fundamental responsibility of the program.
Accessibility Commitment
We are committed to accessible communications, accessible electronic information and documents, individualized accommodations when appropriate, continuous accessibility improvements, and prompt attention to accessibility concerns.
Questions, Service Concerns, and Program Review
If you have questions or concerns about your application, eligibility, equipment, training, accessibility, or another aspect of the program, we encourage you to contact us first. Many concerns can be resolved quickly through open communication. If you disagree with a program decision, you may request that the matter be reviewed by the program administrator.
FCC Complaint Rights
If you believe the program has not complied with applicable National Deaf-Blind Equipment Distribution Program requirements or other FCC requirements, you may have the right to file a complaint with the Federal Communications Commission.
Whistleblower Protection
Federal regulations prohibit retaliation against individuals who make good-faith reports of suspected fraud, waste, abuse, misuse of program funds, violations of FCC requirements, or other improper conduct. Applicants, participants, employees, contractors, subcontractors, manufacturers, vendors, and other individuals associated with the program are encouraged to report concerns through appropriate program channels or directly to the FCC or other appropriate governmental authorities.
Program Integrity
Communication Service for the Deaf and iBraille are committed to responsible stewardship of public resources, accurate record-keeping, transparent administration, continuous quality improvement, and compliance with FCC requirements and other applicable laws. Consumer feedback is welcomed as an important part of strengthening the program.
Our Promise
We recognize that every participant's communication needs are unique. Our commitment extends beyond providing communications equipment. We are committed to protecting your rights, respecting your privacy, communicating accessibly, safeguarding your information, listening to your concerns, and continuously improving our services.