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Privacy Policy

iCanConnect California respects your privacy and is committed to protecting the personal information you provide through this website and in connection with the National Deaf-Blind Equipment Distribution Program (NDBEDP). iCanConnect California is administered by the Communication Service for the Deaf, Inc. (CSD), with iBraille, LLC providing authorized program services in California.

Information We Collect

We may collect information necessary to administer the program and provide services, including:

  • Name, address, telephone number, email address, and other contact information;

  • Information concerning hearing and vision loss or other information needed to establish program eligibility;

  • Household and financial information necessary to determine income eligibility;

  • Communication preferences and accessibility needs;

  • Application, assessment, equipment, training, and service records;

  • Information you voluntarily provide through forms, correspondence, or communications with the program; and

  • Limited technical information associated with use of this website, such as browser, device, or Internet Protocol information, when collected by the website or its service providers.

 

We seek to collect only information reasonably necessary for program administration, service delivery, legal and regulatory compliance, website operation, security, and related purposes.

How We Use Information

Personal information may be used to:

  • Determine and document NDBEDP eligibility;

  • Process applications and communicate with applicants and participants;

  • Conduct individualized assessments and recommend, provide, install, or support communications equipment;

  • Provide training and follow-up services;

  • Arrange accessible communication and accommodations;

  • Maintain program and equipment records;

  • Respond to questions, concerns, and requests;

  • Maintain and improve program operations and accessibility;

  • Protect program integrity and prevent fraud, waste, or abuse; and

  • Satisfy applicable FCC, audit, reporting, recordkeeping, and other legal requirements.

How Information May Be Shared

Personal information is not sold for advertising purposes. Information may be disclosed, as appropriate, to CSD, iBraille, authorized program personnel and service providers, the Federal Communications Commission (FCC), successor program administrators or representatives, and other entities when necessary to administer the NDBEDP, provide requested services, comply with law, protect program integrity, or fulfill applicable governmental requirements. Service providers receiving personal information are expected to use it only for authorized purposes and to protect it appropriately.

Disability and Financial Information

Information concerning disability, income, and eligibility is collected because federal NDBEDP requirements require the program to establish eligibility before providing equipment and related services. Such information is used for program purposes and is handled with safeguards appropriate to its sensitivity.

Data Security and Retention

CSD and iBraille use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. Program records are retained as required by the NDBEDP and other applicable legal, contractual, audit, and program requirements. Information that is no longer required may be securely deleted or destroyed consistent with applicable requirements.

 

No electronic system can guarantee absolute security. Nevertheless, reasonable and appropriate measures will be maintained to safeguard electronic information collected through this website and to protect it against unauthorized access, disclosure, alteration, loss, or misuse.

Cookies and Website Technologies

This website may use cookies or similar technologies necessary for website functionality, security, accessibility, analytics, or performance.

 

iCanConnect California does not use personal information for targeted advertising and does not sell personal information obtained through the program. To the extent the website uses third-party services that collect technical information, their collection and use may also be governed by their respective privacy practices.

 

The website does not use browser “Do Not Track” signals to alter NDBEDP program services. Where legally required, recognized privacy preference mechanisms will be honored.

Your Information and Privacy Requests

You may contact iCanConnect California to ask questions about information maintained about you, request correction of inaccurate information, or raise a privacy concern. Certain information may need to be retained because of federal programs, eligibility, audit, recordkeeping, fraud prevention, contractual, or other legal requirements. Accordingly, not every request to delete program information can necessarily be granted.

 

Nothing in this policy limits privacy rights available under applicable federal or California law.

Accessibility and Communication

Privacy information and program communications are available in accessible formats and through appropriate communication methods upon request. If you need assistance understanding this policy or communicating a privacy concern, please contact iCanConnect California.

External Websites

This website may contain links to the FCC, the national iCanConnect program, CSD, or other external websites. Their privacy practices are governed by their own policies, and this policy does not control information collected directly by those websites.

Changes to This Policy

This policy may be updated periodically to reflect changes in program operations, technology, legal requirements, or privacy practices. The current version and effective date will be posted on this website.

Contact Us

Questions or concerns regarding this Privacy Policy or the handling of personal information may be submitted through the iCanConnect California Contact Us page or through the program's published contact information.

 

For information concerning CSD's organization-wide privacy practices or other CSD programs, you may also contact Communication Service for the Deaf, Inc.

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